In my previous post, I mentioned that Standley System’s approach to Managed Print Services—or MPS—is built around diagnosing what’s ailing a company’s productivity and prescribing a solution.
Here’s a great example that is, appropriately enough, health-care related.
One of our clients is a medical clinic with several offices around the state, all tied together via the Internet.
We discovered that whenever a patient had lab results to go to the doctor, the staff faxed them from Point A to Point B, and then paid to have a courier deliver them to the doctor. This whole process took three or four days. Frequently, given the delay, the doctor would order the same labs on the patient again because they forgot or were unaware they were already done.
As many as three or four copies of the same document/file were showing up at the doctor’s office. Additionally, a copy was kept at the lab.
After our assessment, we enabled fax to IP address document delivery in doctor’s office. Now they scan the original and fax it to the doctor’s IP. The original is filed in the office where it was generated. All other copies and delivery methods are eliminated.
They have applied the same process to payables at the various clinics, where they had been dealing with the same inefficiencies, delays, mistakes and redundancies. Our method helped them avoid maintaining two sets of account payable files.
The company’s costs dropped dramatically and at the same time, their efficiency and customer satisfaction jumped higher. I love it when a plan comes together!
That the essence of MPS at our place. We just try to enable the tools people already have so they can use them best.
We do this service for free. It is part of what we like to do. “Giving the customer what they really need” is never a losing proposition for us.